Questions and Answers

1.Products

1.1 What tests have been done on the product?

• 2000H hours motor aging test
• Temperature rise test
• Noise test
• Battery aging test

1.2 Is the machine compatible with other brand's cartridges?

All our pen style machines are compatible with universal cartridge needles.

1.3 What do I do if my machine doesn’t work properly?

For any questions about machine usage, please contact our service team and attach detailed information at hello@ePetrel.com.

1.4 How can I return my products?

We offer 30-day return policy. Please check the Refund Policy and contact the service team at hello@ePetrel.com.

 

2.PAYMENT

2.1 What payment methods are available?

We accept payment by credit card and Paypal (Noted: Pay Later is currently available in seven countries: United States, United Kingdom, Germany, France, Italy, Spain and Australia.)

2.2 What currencies can I use for payment?

We currently accept USD, AUD, CAD, EUR, GBP, JPY and NZD for payment.